Online Chef Courses
September 12, 2024
Chef Academy Online Training Courses Limited – Complaint Policy
A complaint shall be deemed to mean any written statement of a student or any person acting on behalf of a student alleging a grievance involving the conduct, business or affairs of the school or any employee, representative, officer, director or advisor of the school.
Although the definition of “complaint” refers to only written complaints, there may be instances where the school receives a verbal complaint from a student which will warrant the same treatment as a written complaint. Such situations depend upon the nature and severity of the student’s allegations and require the professional judgment of the individual who received the complaint.
A complaint should include at least one of the three following elements:
– Complaint about the school;
– Potential damages or damages suffered by the student; or
– Request of corrective measures.
For greater certainty, errors that the school accepted to correct are not considered as complaints unless repetition or recurrence causes grievance to a student.
A Complaint Log is a Database to track key elements of the complaint process and category in order to identify potential trends or concerns and to produce reports.
It is the policy of the school to:
When the school receives a complaint, an acknowledgment letter must be sent to the student within 5 business days. This letter must include the following elements:
– Name of the person responsible for handling the student’s complaint;
– Key elements of the school’s Complaint Policy; and
– Expected delay of the outcome.
– Date of complaint;
– Complainant’s name;
– Nature of the complaint and the circumstances;
– Name of the person who is the subject of the complaint;
– The product or the services which are subject of the complaint; and
– The date and conclusions of the decision rendered in connection with the complaint.
3.Complaints in the Complaint Log must be maintained for a period of 7 years, following the resolution date.
Chef Academy London Online Training Courses’s courses provide professional and efficient training throughout the course.
If any technical issues should arise beyond our control, such as electrical, gas, building or weather issues we will do our very best to resolve them and find an alternative arrangement or extend the training for longer if it is required.
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